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Which of the following statements about apologies in bad - news messages is true? They should never be used in bad - news messages. They

Which of the following statements about apologies in bad

-

news messages is true?

They should never be used in bad

-

news messages.

They are best included at the end of the message.

They always make the situation better.

They can make you appear wrong even when you are not.

They are an essential part of a bad

-

news message.

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