Which of the following statements about business process redesign heuristics is NOT true: Select one: a. Business process redesign heuristics are lists of redesign best practices that can be used to evaluate and improve existing processes b. Business process redesign heuristics have been proven to cut costs c. Business process redesign heuristics are patterns that are believed to be a good way to address business process problems d. Business process redesign heuristics are best practices can be replicated in similar situations