Which of the following statements about product returns is FALSE?

Question $30$ options:

a$)$

According to the National Retail Federation, e$-$commerce product returns account for approximately eight percent of total retail sales.

b$)$

The majority of products returned to an online retailer are defective.

c$)$

Product return rates are generally higher in Internet sales than in brick$-$and$-$mortar

stores.

d$)$

Returns consist of both products and packaging.