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Which of the following statements about the Net Promoter Score (NPS) is correct? Group of answer choices The NPS contains of three categories. All of
Which of the following statements about the Net Promoter Score (NPS) is correct? Group of answer choices The NPS contains of three categories. All of the above. The NPS is a direct measure of word-of-mouth (WOM) and accurately measures customer loyalty. The NPS is calculated by subtracting the promoters from the detractors
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Transportation A Global Supply Chain Perspective
Authors: John J. Coyle, Robert A. Novak, Brian Gibson, Edward J. Bard
8th edition
9781305445352, 1133592961, 130544535X, 978-1133592969
