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Which of the following statements about the value chain model of organizational performance is true? a. It provides a more detailed framework for operations managers
Which of the following statements about the value chain model of organizational performance is true? a. It provides a more detailed framework for operations managers than the balanced scorecard. b. It provides more of a "big picture" of organizational performance than the balanced scorecard. c. It determines whether a company's processes are meeting customers' expectations. d. It creates customer value and drives profitability
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