Which of the following statements accurately describes traditional bureaucracies?

Question 1 options:

	They have flat structures comprised of cross-functional work teams.
	They are rarely concerned with how employees feel about their jobs.
	Communication flows easily both horizontally and vertically.
	Employees are given the discretion to make their own decisions, especially in unusual circumstances.

Question 2

Which of the following is NOT an internal problem or issueplaguing social service agencies?

Question 2 options:

	Vagueness of goals
	Vagueness of process
	Impersonal behavior
	Express procedures and written rules for common situations

Question 3

Which of the following new approaches to management involves helping the staff to feelconnected and supportive of one another, which creates a strong, cohesive force in achieving organizational goals?

Question 3 options:

	Constructing a culture of caring
	Becoming a learning organization
	Developing teams and team empowerment
	Using diversity as a strength

Question 4

Which leadership style involves consulting employees for their suggestions and input before making decisions?

Question 4 options:

	Directive
	Participative
	Supportive
	Achievement-oriented

Question 5

There are three common barriers to client empowerment in agencies. Which is NOT one of them?

Question 5 options:

	Lack of financial and other resources
	Other agencies who do not empower clients and refuse referrals
	Excessive staff collaboration
	Interpersonal issues

Question 6

When are teams most effective and empowered?

Question 6 options:

	When rewards can be provided for individual contributions.
	When other organizations in the macro environment use teams .
	When they have clear authority to implement their decisions.
	When upper management takes a strong interest and control over them.

Question 7

which of the following is NOT a concept of totalquality management?

Question 7 options:

	Top-down management style
	Quality as the primary goal
	Use of teams
	Quality assurance

Question 8

Management style provides clues to organizational behaviors.

Question 8 options:

	True
	False

Question 9

Research-informed practice means that social workers should use the approaches and interventions in theirpractice that research has determined are effective.

Question 9 options:

	True
	False

Question 10

One of the core values that characterize a caringorganization is quality control.

Question 10 options:

	True
	False