Which of the following statements is best to begin an indirectclaim message?

Select one:

a. "You must respond to my problem as you have repeatedly disappointed me."

b. "I would like to put forth a very serious complaint against your services."

c. "We received the FedEx parcel of our garden mower on 24 December, 2012."

d. "Based on my previous experience with your terrible services, I demand a refund this time."

e. "You have been extremely disappointing in delivering your goods in proper condition."