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Which of the following statements is false regarding total quality management (TQM)? a. TQM is a management method focused on quality for the customer. b.

Which of the following statements is false regarding total quality management (TQM)? a. TQM is a management method focused on quality for the customer. b. The adoption of TQM means that the organization is managed to excel on all dimensions. c. The adoption of TQM means that the customer ultimately defines quality. d. With TQM, managers determine the companys performance standards according to what is important to them.

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