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Which of the following statements is NOT an explanation for why service consumers are particularly vulnerable to ethical misconduct? a . Reward systems are often
Which of the following statements is NOT an explanation for why service consumers are particularly vulnerable to ethical misconduct?
a Reward systems are often outcomebased as opposed to behaviorbased.
b Services are often provided by boundaryspanning personnel.
c Other consumers are involved in the production process.
d Consumers are active participants in the production process.
e Variability in service performance is somewhat accepted.
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