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Which of the following statements is NOT true regarding the process analysis tools? A. Process mapping is another name for time-function mapping. B. Time-function mapping

Which of the following statements is NOT true regarding the process analysis tools?

 

A.

Process mapping is another name for time-function mapping.

 

B.

Time-function mapping extends value-stream mapping to include suppliers.

 

C.

Service blueprinting is designed to help focus on the customer interaction part of the process.

D.

A process chart is different than a flowchart.

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