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Which of the following statements is true of Gap 3 in the GAP model? a . It can be minimized by making senior managers work

Which of the following statements is true of Gap $3$ in the GAP model?

a $.$ It can be minimized by making senior managers work in frontline jobs a few days every year so that they keep in contact with customers and frontline employees.

b $.$ It is where the customer judges quality and makes future purchase decisions.

c $.$ It can be minimized by advertising.

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