Which of the following statements is true of the internal business process perspective of a balanced scorecard? A) Internal-business-process perspective is composed of three subprocesses: innovation process; learning-and-growth process; and postsales-service process. B) Internal-business-process perspective evaluates the profitability of the strategy and the creation of shareholder value. C) Internal-business-process improvement targets are often determined after benchmarking against an organizations main competitors standards. D) Internal-business-process perspective is composed of three subprocesses: operations process; learning-and-growth process; and postsales-service process.