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Which of the following statements is true? The primary means for gathering information from customers and measuring customer satisfaction is a survey. Directly involving employees
Which of the following statements is true?
The primary means for gathering information from customers and measuring customer satisfaction is a survey.
Directly involving employees in the quality management process is referred to as Six Sigma.
A relationship between a company and a supplier based on mutual quality standards is called sourcing.
A relationship between a firm and its supplier where the supplier agrees to meet the firms quality standards, and the firm enters into a longterm purchasing agreement with the supplier is known as outsourcing.
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