Which of the following statements is/are TRUE? I. The customer perspective of the balanced scorecard evaluates the profitability of the firm's strategy. Il. Employee satisfaction is a measure of the internal business perspective of the balanced scorecard. Ill. The balanced scorecard uses financial and nonfinancial performance measures to evaluate short-run and long-run performance in a single report. IV. The balanced scorecard translates an organization's mission and strategy into a set of performance measures that provides the framework for implementing its strategy. O a) Only Ill and IV are true. O b) Only IV is true. O c) All of the statements are true. O d) Only II and IV are true