Which of the following statements regarding management tools is true? a. In 1993, the top management tool was mission and vision statements, whereas in 2017, the top management tool was strategic planning. b. In 1993, the top management tool was customer relationship management, whereas in 2017, the top management tool was customer satisfaction. c. In 1993, the top management tool was customer satisfaction, whereas in 2017, the top management tool was customer relationship management. O d. In 1993, the top management tool was strategic planning, whereas in 2017, the top management tool was mission and vision statements. e. In 1993 and 2017, the top management tool was strategic planning.

Which of the following statements regarding management tools is true? a. In 1993, the top management tool was mission and vision statements, whereas in 2017, the top management tool was strategic planning b. In 1993 , the top management tool was customer relationship management, whereas in 2017 , the top management tool was customer satisfaction. c. In 1993, the top management tool was customer satisfaction, whereas in 2017 , the top management tool was customer relationship management. d. In 1993, the top management tool was strategic planning whereas in 2017 , the top management tool was mission and vision statements. e. In 1993 and 2017 , the top management tool was strategic planning