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Which of the following true of nonfinancial measures of quality? A ) They assist in problem solving by comparing costs and benefits of different quality
Which of the following true of nonfinancial measures of quality?
A They assist in problem solving by comparing costs and benefits of different qualityimprovement programs and by setting priorities for cost reduction.
B They direct attention to financial processes that help managers identify the precise problem areas that need improvement.
C They focus managers' attention on how poor quality affects operating income.
D They provide immediate shortrun feedback on whether qualityimprovement efforts are succeeding.
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