& Which of the following would be classified as an internal failure cost on a quality cost report? A Supervision of testing and inspection activities BReentering data because of keying errors C Cost of field servicing and handling complaints D. Depreciation of test equipment Which of the following would be classified as an external failure cost on a quality cost report? A Netcost of scrap B Product recalls C Rework labor and overhead D. Downtime caused by quality problems Which of the following would be an argument for the use of net book value in the computation of operating assets in return on investment calculations? A It allows the manager to replace old, worn-out equipment with a minimum adverse impact on ROI B It allows ROI to decrease over time as assets get older. It is consistent with how plant and equipment items are reported on the balance sheet. D. It eliminates both age of equipment and method of depreciation as factors in ROI computations Residual income: A is the return on investment (ROI) percentage multiplied by average operating assets B is the net operating income earned above a certain minimum required return on sales C is the net operating income earned above a certain minimum required return on average operating assets D. Will always be greater than zero