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Which of the following would not be one of the steps in a TQM intervention? performing a culture audit using an ethnographic study C defining

Which of the following would not be one of the steps in a TQM intervention? performing a culture audit using an ethnographic study C defining the major functions and services that must be performed flow-charting the processes that occur within each department identifying the customer's requirements and developing quantitative measures to assess them Choose 1 option

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