Which of the quadrants in the service process matrix has high labour intensity and high customisation? A. service factory B. service shop C. mass service D. professional service What is the break-even point (in units) for a firm that has a fixed cost of R300,000 a year, a direct labour cost of R2.00 per unit, a materials cost of R1.50 per unit, and a selling price of R5.00 per unit? A. 150,000 units B. 200,000 units C. 1,500,000 units D. 100,000 units Low-volume, high-variety production is best suited for which of the following process strategies? A. mass customisation B. repetitive focus C. product focus D. process focus A large quantity and large variety of products are produced in A. process focus. B. mass customisation. C. product focus. D. repetitive focus. Delayed differentiation can be a useful tactic for mass customisation. Select one: True False Of the four tools used for process analysis and design, which one focuses on customer interaction? A. time-function mapping B. service blueprinting C. process charts D. flow-diagrams The term "concurrent engineering" refers to having both engineering and manufacturing personnel working independently early in the design phase. Select one: True False As part of a strategy for improving competitiveness, a manager may have to initially sacrifice short-term performance Select one: True False The movement of product is measured in hours and days in a type of plant. A. product focus B. mass customisation C. process focus D. Repetitive focus