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Which one of the following is NOT something one can gather from a customer satisfaction survey? A The service you just received. B The purchase
Which one of the following is NOT something one can gather from a customer satisfaction survey? A The service you just received. B The purchase rates compared with expectations. C Repurchase intention
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Project Management The Managerial Process
Authors: Erik Larson, Clifford Gray
6th edition
1259186407, 978-0078096594, 78096596, 978-1259186400
