Which one of these is not an advantage of Kaplan and Norton's Balanced Scorecard?

1. Allows staff to see how roles fit with mission/objectives

2. Monitoring means any poor performance can be addressed

3. Gives shareholder value ultimate priority

4. Provides a broader view

Consider the Balanced Scorecard, in which category does: "To satisfy our stakeholders, what must our levels of productivity, efficiency, and quality" most closely align?

1. Learning and Growth

2. Internal Business Process

3. Customer

4. Financial