Which one of these presents the greatest challenge to implement? Employees be provided education, resources, and encouragement Policies and procedures be examined for needless restrictions on the ability of employees to serve customers An atmosphere of trust be fostered rather than resentment and punishment for failure Information be shared freely rather than closely guarded as a source of control and power Workers feel their efforts are desired and needed for the success of the organization Managers be given the required support and training to adopt a "hands-off" leadership style Employees be trained in the amount of latitude they are allowed to take. Formulating decision rules and providing role-playing scenarios are excellent ways of teaching employee