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Which one of these statements is the most effective buffer in a bad-news message? During the past five years, our company has seen a
Which one of these statements is the most effective buffer in a bad-news message? During the past five years, our company has seen a decline in sales year-to-year totaling 25%. Good news, everyone! As of this morning, we are ISO certified! Before you start complaining, think about how this news affects me. Unfortunately, the problem that was caused by the failure of our customers has turned into a disaster.
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