Which organization uses business process reengineering to attain operational excellence? Multiple Choice Honeywell strives to incrementally reduce defects through an ongoing assessment process. Ericsson introduces continuous-improvement business philosophy at its customer care centers. Cellkon pulls the pieces of an activity out of different departments to create a cross-functional work group. Acer Phones uses advanced statistical methods to remove the causes of defects at its manufacturing units. AT&T works toward creating a total quality culture by continuously reviewing the performance of every value chain activity