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Which statement correctly describes the presentation of the gap model? Multiple choice question. The model uses a vertical line to separate the provider side of
Which statement correctly describes the presentation of the gap model? Multiple choice question. The model uses a vertical line to separate the provider side of a service encounter on the left from government regulations on the right. The model uses a horizontal line below which are placed both the provider and customer sides of a service encounter. The model uses a horizontal line to separate the provider side of a service encounter from the customer side above it. The model encloses the provider and customer sides of a service encounter in a circle whose size shows the level of mutual satisfaction.Select all that apply What are the five dimensions of service quality? Multiple select question. reliability tangibles assurance effectiveness empathy responsiveness satisfaction
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