Which statement is true of apologies?

Multiple Choice

Apologies are effective when they employ clich$$s to express sentiment$.$

Effective apologies must focus on you, not on the injured party or parties.

Defensive behavior during an apology validates the apologizer$$s sincerity$.$

For the apology to be effective, others must sense that the apologizer has an agenda.

If you are dealing with customers or clients, an apology may imply legal responsibility.