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While discussing options to motivate and reward the development team for finding defects in a time-recording system, a team member warns about the Cobra Effect.
While discussing options to motivate and reward the development team for finding defects in a time-recording system, a team member warns about the Cobra Effect. What is the team member talking about? Metrics have a tendency to rise in importance if the team lets them. Metrics have a tendency to rise in importance if the team lets them. Some metrics are not to be trusted and are best avoided. Some metrics are not to be trusted and are best avoided. Metrics and rewards can bring about unintended side effects. Metrics and rewards can bring about unintended side effects. Some metrics can bring about negative consequences. Some metrics can bring about negative consequences
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