While guests at the Ritz-Carlton, a family on an international trip could not locate the grocery staples that were safe for their son who had numerous food allergies. The Ritz-Carlton staff, in coordination with the head chef, arranged to fly the items in from another city. How is the Ritz-Carlton using norms?

Multiple Choice

• to clarify role expectations
• to emphasize its important values and identity
• to help individuals avoid embarrassing situations
• to help the group survive