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While it may not be possible to make the receiver happy when you deliver bad news, you can reduce bad feelings by structuring your message
While it may not be possible to make the receiver happy when you deliver bad news, you can reduce bad feelings by structuring your message in a sensitive way. Most negative messages take an indirect approach, using a buffer, providing reasons, delivering the bad news with empathy, and closing pleasantly.
What buffering technique are you using if you provide objective information in your opening?
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Information Systems Management
Authors: Barbara McNurlin
8th Edition
0132437155, 9780132437158
