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While there could be multiple reasons for the abnormally high number of credit memos (incompetence, lack of training, lack of understanding), a very likely scenario
While there could be multiple reasons for the abnormally high number of credit memos (incompetence, lack of training, lack of understanding), a very likely scenario is theft. What would your first steps be if you suspected theft?
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If you suspected theft your first step should be to check on the billing system to see if there are ...
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