While TQM concentrates on producing quality goods and fully satisfying customer expectations, it achieves its biggest successes when it is extended to Multiple Choice technologically based phases of operations, particularly data management and software-based processes. the adoption of industry standard operating practices and benchmarking against those practices. streamlining the organization via downsizing and overall cost reductions to ensure a sustainable competitive advantage. changing an organization's culture and business philosophy previously devoid of pressing, customer-driven incentives to improve. effecting at least a 99 percent accuracy in performing tasks