While visiting the MIT Mousetrap Company as a consultant you are approached by the Quality Control Supervisor, Wes Jones.Mr. Jones has noticed that some (3 per 100) of the new humane catch-n-release traps are below specification (door shuts before mouse has entered ) and has approached you to assist in fixing this expensive problem (MIT sells millions of these C-n-Rs each year).

a) define each letter of the acronym (D,M,A,I, and C) and explain as it relates to the above scenario, and the recommend steps for each part of the process and what resources might be use.

b) how might it be determined to use a possible solutions for problem in the "I" portion of this problem solving framework.