• Why do organizations continually change and create their product and service mix? What are the types of new products are developed? What are the steps involved in new product development?
• What are the basic components of project management? When is project management used over process management? Describe Critical Path Scheduling? What are some of the criticisms of PM?
• What is a process? What are the components of a process? How are performance metrics used to monitor processes? What are the key elements in jobs definition?
• Discuss how sustainability might be incorporated into a process or value change improvement initiative.
• Discuss the facility layout that would be most appropriate for performing hospital laboratory tests.