Why do you think people have more than one credit card 2 What information in the documentary most surprised you 3 Do you think the government should have a role in regulating both who can get credit cards and what interest and fees consumers should pay If so, who should be the regulators Who would benefit from such regulation Who would lose Explain 4 How, according to the four normal consumers in the documentary, does owning a credit card or credit cards affect purchasing decisions 5 Who loses and gains the most from credit card companies' policies Explain 6 Has the documentary influenced how you might use credit cards in the future Explain 7 Tell how the following factors in 1980 led to the move of credit card centers to South Dakota recession and double digit inflation usury laws in other states 8 Law professor Elizabeth Warren notes that families use credit cards to bridge the gap between what they earn and what they spend What factors can lead to their inability to make required payments What happens when families like the Muellers in the documentary start missing payments 9 What is the view of credit cards from the four average people the interviewer consults What do they find positive about credit cards What problems do they see with the way credit cards are administered What does it tell you about what consumers know about credit cards 10 Who or what can limit the interest rates and fees that credit card companies can impose Can the interest rates change If so, what causes a change For what do credit card holders pay fees Is there a limit on fees 11 The OCC (Office of the Comptroller of the Currency) is the government agency in charge of monitoring credit card companies What, according to the documentary, should the role of the OCC (Office of the Comptroller of the Currency) be Why do the Better Business Bureau of Oakland, California and the District Attorneys of San Francisco and New York criticize the OCC What role did the OCC play in the Providian case 12 Cite some arguments you noted in favor of and against tighter regulation of the credit card industry (interest rates, fees, marketing of cards)

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Why do you think people have more than one credit card? 2. What information in the documentary most surprised you? 3. Do you think the

Why do you think people have more than one credit card?

2. What information in the documentary most surprised you?

3. Do you think the government should have a role in regulating both who can get credit cards and what interest and fees consumers should pay? If so, who should be the regulators? Who would benefit from such regulation? Who would lose? Explain.

4. How, according to the four "normal consumers" in the documentary, does owning a credit card or credit cards affect purchasing decisions?

5. Who loses and gains the most from credit card companies' policies? Explain.

6. Has the documentary influenced how you might use credit cards in the future? Explain.

7. Tell how the following factors in 1980 led to the move of credit card centers to South Dakota:

recession and double-digit inflation
usury laws in other states

8. Law professor Elizabeth Warren notes that families use credit cards to bridge the gap between what they earn and what they spend.

What factors can lead to their inability to make required payments?
What happens when families like the Muellers in the documentary start missing payments?

9. What is the view of credit cards from the four "average" people the interviewer consults?

What do they find positive about credit cards?
What problems do they see with the way credit cards are administered?
What does it tell you about what consumers know about credit cards?

10. Who or what can limit the interest rates and fees that credit card companies can impose?

Can the interest rates change? If so, what causes a change?
For what do credit card holders pay fees? Is there a limit on fees?

11. The OCC (Office of the Comptroller of the Currency) is the government agency in charge of monitoring credit card companies.

What, according to the documentary, should the role of the OCC (Office of the Comptroller of the Currency) be?
Why do the Better Business Bureau of Oakland, California and the District Attorneys of San Francisco and New York criticize the OCC?
What role did the OCC play in the Providian case?

12. Cite some arguments you noted in favor of and against tighter regulation of the credit card industry (interest rates, fees, marketing of cards).