Why employees must be properly trained to perform their job responsibilities and the benefits quality training provides employees. Include how strategic training, managing the training process, and evaluating the training provided helps the organization meet its goals.

How professional development helps employees reach their career goals, including how it differs from training and how it can be used in succession planning. Discuss why it is important to create a professional development plan, what should be included in the plan, and the types of professional development activities that might be part of the plan.

Performance management and how it is used to define employee expectations and manage their job performance. Describe the benefits the performance appraisal process provides for employees, including administrative and developmental uses, and how it helps the organization meet its goals.