Why is Amazon corporate is having a problem with negative imaging?

What is Amazon corporate is having a problem with negative imaging and that together they mention each of the negative consequences you have 3 listed.

References

Lu, H. T., & Wang, Y. C. (2020). The Impact of Media Reputation on Customers Behavioral Intention-The Contextual Stepwise Approach.Filomat,30(15), 4243-4252.

Mirzai, A., Fard, Y. S., & Slambolchi, A. (2018). Branding: a study of brand image, brand associations, and reputation. Advanced Social Humanities and Management, 3(1), 52-64.

Ouellette, L. and Gray, J. eds., 2017. Keywords for media studies. NYU Press. Retrieved from DOI: 10.2307/j. ctt1gk08zz