1. Why is it important for organisations to set communication protocols for the following?

• internal and external communication guides
• risk based/emergency communication guides
• style/formatting of communication guides
• processes for allocation of responsibilities for standard communication

The following table lists the common communication challenges faced by managers at the workplace.

Workplace situation Give an example of when] why or how this can occur. What can you do to resolve the conict] problem? Conflicts with clients Conflicts with team members Potential risk or safety hazard Unethical or inappropriate communication used by employee Use of visual prompts and presentations Communication that falls outside of workplace policy Appropriately framing organisational messaging