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Why is the Hayes and Wheelwright product-process matrix NOT used to analyze service delivery systems? a. When services change processes to increase volume, they can
Why is the Hayes and Wheelwright product-process matrix NOT used to analyze service delivery systems? a. When services change processes to increase volume, they can still handle a wide variety of customer requests. b. Services tend to have lower variety, so the variety element of Hayes & Wheelwright is not applicable. c. The relationship between volume and process is not found in many service businesses. d. Services cannot add capacity
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