1. Why is understanding different employee personality types and traits important for future Hospitality Managers?
2. You are a Manger at Fanshawe Hotel. You have recently hired an Executive Chef, Michael. Michael appeared to be very outgoing and sociable in his interview. Over the past month however, you have received several complaints from kitchen staff describing Michael as emotional and rude. He often screams at his coworkers before taking the time figure out what actually happened.

• What is a way you could have possibly tested whether Michael would be a good "fit" with the team before hiring him? Explain.
• Out of the 6 Individual Differences learned in class, what 2 traits do you think Michael is demonstrating? Explain.

1. You are a Manager at Fanshawe Hotel. You have recently hired a new Front Desk Agent, Tina. Tina is enthusiastic and an extrovert. She shows high levels of motivation when learning new tasks. She is quickly excelling in her new role as she applies knowledge and skills from her previous job at Lucky Hotel and Resorts. By observing her work, you are able to tell that she understands her job duties well. She has told you she hopes to become a general manager of a hotel someday.

• What are two examples of situational factors that could facilitate (promote) Tina's success in her new role? Briefly explain each.

• What are two examples situational factors that could constrain (prevent) Tina's success in her new role? Briefly explain each.

• It has been 6 months since Tina was hired. Over the past month, Tina has appeared bored and uninterested in her work. She has mentioned to you before that she often does not have enough work to do during her shift. As her Manager, what are some ways you could help to motivate her?

Case Study Rubric Criteria Quality of Content Comprehension and Originality Application of Course Resources Citations Level 1 1 point Student did not follow instructions and completed little of the assignment. Many of the required points for each question were not provided. This assignment is not well thought-out and does not reflect original thoughts or ideas. Limited or no connections are made between course content and the case study answers. No refe rences/resources provided. Level 2 3 points Student followed instructions and completed some of the assignment. Some of the required points are provided for each question. Student shows some understanding of the topic and includes some original thoughts and ideas. Some connections are made between course content and case study answers. Some credible references provided. References may have or may not have been cited correctly. Level 3 4 points Student followed instructions and completed most of the assignment. Almost all required number of points are provided for each question. Student shows understanding of the topic at expected level. The assignment is mostly well thought-out and includes original thoughts and ideas. Consistent connections made between course content and case study answers. 3-4 references provided. Credible references and resources were cited correctly. Level 4 5 points Student followed all instructions and completed the assignment in full. The required number of points are provided for each question. Student shows thorough understanding of the topic. The assignment includes original thoughts and ideas over and above the expected level. Exceptionally critical. relevant and consistent connections are made between course content and case study answers. 5+ credible references were provided and were cited correctly. Criterion Score /5 1'5 1'5 1'5