1. Why istraining aboutteamwork, communication, and conflict management important in quality-management training?
2. How can leaders use training programs to help employees connect external and internal standards?

Getting Started Quality-change efforts benefit from access to and adoption of internal standards. Leaders can identify and apply internal standards to best practices to help shape the organization's culture. Upon successful completion of this discussion, you will be able to: . Discriminate among key internal quality standards and their purposes. Resources . None Background Information Internal standards are needed so leaders can reinforce key behaviors and practices. Central to internal standards is training for teamwork, communication, and conflict management. The challenge is crafting the internal standards so they complement the external standards and thereby minimize confusion for employees. E Instructions Leaders encourage organizational sustainability when applying solid internal standards. 1. Review the rubric to make sure you understand the criteria for earning your grade. 2. Consider why training about teamwork, communication, and conflict management is important as part of a quality- management training program. 3. Navigate to the threaded discussion and respond to the following questions: a. Why is training about teamwork, communication, and conflict management important in quality-management training? b. How can leaders use training programs to help employees connect external and internal standards? 200 W 1 APA for