Question
Why might you need to negotiate appropriate options for resolution with the customer? None Satisfactory Not Satisfactory Assessors Comments (If required) - 13. A customer
Why might you need to negotiate appropriate options for resolution with the customer?
None
Satisfactory
Not Satisfactory
Assessors Comments
(If required)
-
13.A customer purchased a new camera from your organisation and it came with a two year guarantee. While they were travelling overseas the camera stopped functioning due to an error with the cameras software. What options might you offer the customer to resolve their complaint?
None
Satisfactory
Not Satisfactory
Assessors Comments
(If required)
-
14.Explain the procedure you would follow to escalate a complaint to someone else.
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