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Why quality is more critical than ever for industry 4.0 ? Disruptive, complex, evolving advanced technologies Improve efficiencies, reduce labour & increase service speed BUT...
Why quality is more critical than ever for industry 4.0 ?
- Disruptive, complex, evolving advanced technologies
- Improve efficiencies, reduce labour & increase service speed BUT...
- Ethical challenges need human oversight or quality not achieved
- Need ongoing quality IT training for employees
- Customers want quality human interactions/mistrust technology
- Outcome? Lack performance excellence + customer dissatisfaction = business failure
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Strategic Management and Competitive Advantage Concepts and Cases
Authors: Jay B. Barney, William Hesterly
5th edition
133129306, 0133127400, 9780133129304, 978-0133127409
