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why would a firm prefer its unhappy customers to come forward and complain? how can a firm make it easy for dissatisfied customers to complain?
why would a firm prefer its unhappy customers to come forward and complain?
how can a firm make it easy for dissatisfied customers to complain?
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Fundamentals of Management
Authors: Robbins, DeCenzo, Coulter
7th Edition
132996855, 0-13-610982-9 , 9780132996853, 978-0-13-61098, 978-0136109822
