Why would a world$-$renowned organization, Mayo Clinic, already known for quality embark on a quality improvement journey?

$2.$ What were the challenges facing Mayo? What actions should leadership take to address these challenges?

$3.$ Why is it important to align the organization's culture with its larger goals? What actions are needed to change culture?

$4.$ What was the role of standardization in improving qual$-$lty$?$ How are "best practice" standards established?

$5.$ What purpose does the Quality Academy at the Mayo Clinic serve? Who should participate in the Academy and how should they encourage or require participation?

$6.$ How should qualty improvement be measured and knowledge disseminated?