William believes that he is lucky to be working under a manager like Mr. Jack-conscientious, flexible

and easy to work with. It was Mr. Jack who helped William understands the demands of the job, gave

him opportunities to learn from the mistakes he made, and always provides sound advice. Mr. Jack,

who has been in the field for over eighteen years, has never made William feel like a novice and this

only increased William's personal confidence in his work and his loyalty toward his manager. William,

who is now doing very well on the job, aims to be a manager like Mr. Jack.

(a) Explain the TWO (2) forms of power that Mr. Jack has on William. Give appropriate examples

to support your answer.

(10 marks)

(b) Describe Mr. Jack's power with reference to the dimensions of importance, scarcity, and non

substitutability. Justify your answer.

(15 marks)