Winnipeg bus transit fares loaded online or by phone are not available for use right away. It can take up to 48 hours before these fares are active on your Peggo transit card. If you need to load fares and use your card right away, you must visit one of the retail sales agents or customer service centres, which is inconvenient and time-consuming.

This business plan introduces an online platform that allows the public to recharge their Peggo transit card online and the card can be used right away.

1. Who are the stakeholders to be involved in this business analysis process? Be specific. Use your stakeholder tools.

2. What approach are you taking to understand the problem and possible solution? Outline your approach.