With a sales staff that operates exclusively online, SSBH must optimize workforce scheduling in a virtual setting. The organization employs a varied range of skilled and knowledgeable remote sales experts. The objective of optimization is to distribute human resources as efficiently as possible while accounting for variables like different time zones, employee preferences for flexible work schedules, and the requirement to uphold consistent standards of customer service (les et al., 2021). It is possible to use linear optimization techniques, which are especially well-suited for remote work environments