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With everything that has happened in the past 2 years the hospitality industry has changed dramatically. Entitlement has gone through the roof in most cases

With everything that has happened in the past 2 years the hospitality industry has changed dramatically. Entitlement has gone through the roof in most cases and customer service has suffered because of it. My question is where have you seen a change in your life from before pandemic to after, what has that change been and do you understand why it has happened?


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