With respect to the case, Motivating Workers During the Pandemic:

1. discuss examples of intrinsic motivation in the case
2. discuss examples of extrinsic motivation in the case
3. discuss examples of nonmonetary compensation in the case

Management in Action What Motlvated Workers In the Face of 3 Fe ndemlc? Sometimes it's easy to figure out what's going to moti- vate workers. But at other times it's neariy impossible to know what would make someone want to persevere in a particularjob. During the CDVIDW' pandernic, health care workers across the globe stepped up and sacrificed themselvesin ways that the rest of us may never fully graspin order to take care of humanity. They exposed themselves and their families to the virus. they worked without proper personal protective equipment (PPE). and they kept at it during gruelingly long shifts. day after day. Reports estimated that health care workers' infection rates were somewhere between 10% and 20% of the total cases)\" 0n the surface, it seemed there were no plausible explanations for why these workers continued to show up to theirjobs throughout the crisis. JUST HOW BAD WAS IT? Health care jobs are some ofthe most stressful jobs in the world. Studies of occupational stress and burnout are often conducted using health care workers because as a professional group they are exposed to extreme slressors on a consistent basis in theirjobs. In fact. preCGVIDlQ. 63% of hospital nurses were already experiencing signi- cant job burnout.2m During the pandemic. things be- came much worse. Some ER nurses. who typically cared for 4 to 5 patients per shift, were suddenly responsible for 25+ patients. with more than onelhird on ventilators requiring highly specialized care and attention?\" Health care workers realized quickly that they were at high risk of exposure to the virus. One nurse re- ported that managers gave him and his coiworkers two N95 masks each week. Intended to be thrown away af- ter each exposure to a dangerous pathogen. the masks became reusable. and nurses stored them in bags be- tween shifts. \"There's no way you're not getting it if you are working in the emergency room with the bare minimum protection,\" he said?\" Another nurse reported high levels of anxiety and worry surrounding health care workers' jobs. "I would say that there is 100 percent tension in the air. nurses and health care providers are scared.\" she said, adding. \"They're scared to work and are mentally and physi- cally being torn apart by this.'ml IN CENTIV E5 As health care facilities became overcrowded and worker shortages became apparent. states began arInomeing in- centives to attract more health care workers. For exam- ple, in Arkansas. Governor Asa Hutchinson announced 55! PART 5 Leeolng that nurses would receive at $1.000 monthly bonus pay- ment during the pandemic. and that number would dou- ble to $2.000 if they worked in a facility with a confirmed case of CGVID-IB.\" New York hospitals offered nurses upwards of$4,0l]0 per week. Said one nurse who left her job in Detroit fora higher paying position in New York City. "When you're overworked and understaffed. you're going to go somewhere where they're going to be more appreciatiye of you.\" adding. "I felt like I was going to make a difference in New York.\"19 EXHAUSTION AND ILLNESS No amount ofmoney could have made up for the phys: ical and mental toll that the pandemic took on health care workers. One ICU nurse experienced repealed bouts of respiratory symptoms. with COV'lD-l9 testing coming up negative each time. She shared. \"I realize that the mental anxiety that has been running through my veins for weeks on end since we've been talking about this is physically making me sick."210 Another nurse recalled passing out in her driveway after a [6-hour hospital shift in a CDWD-lg unit. "I just closed my eyes for what I thought would be a mirr- ute and I woke up three hours later. I guess I was just that tired.\" she said.\" Due to the extreme precautions that health care fa- cilities had to take in order to protect the population. most people who became gravely ill due to the virus had to face it alone. without the support offamily or friends. For these people. physicians and nurses were their only connection. and for many. the last people they ever saw. Said one worker. \"It's heartbreaking as a nurse to know that you are that person's everything and, sometimes, in their last moments . . . the weight of trying to ll the shoes ofthe people who can't be there is really heavy.\"le PRESSING ON Somehow. through all of this adversity. thousands of health care workers continued to show up for work ready to do everything they could to help the sick. Car- diac nurse Jeff Morawski said of his time in ICU dur- ing the pandemic, \"You don't know what you're walking into. and you don't know if you'll be able to walk away without being sick, yourself.\" adding. \"You walk in every day because you have a job to do."2U For many. shifts became focused on ways to keep themselyes motivated, keep patients' spirits up. and care for one another. For example. nurses and physicians kept whiteboard tallies of COVID-19 patients who had sue- cusfully come off of ventilators and recovered as a way to remind themselves that there was hope amid all the de- spair they were witnessing. Critical care physician and medical director of care experience for the Henry Ford Health System Dr. Rana Awdish said that she started rit- uals in her clinic to check in on workers each day. She explained. "Not rounds on the patients but rounds on the nursm and physicians, andjust go to them and you know ask the open-ended questions of what concerns you most today, you know? Do you have what you need to take care oi'yoursell'? What are you worried about? Who's having the hardest time on your team? How can we support you're\" Another worker spent her lime doing what she could to cheer up patients by drawing crowns. silly faces. and even Tiger King characters on her clear curved face shield before she entered their rooms {the shield had to be wiped clean with disinfectant alter each visit and each tirner she drew something else for the next patient). Crowds of people cheered on workers in cities like New York City each night. showing support with songs and applause. One nurse said that she had never felt more appreciated or supported than she did during the pandemic?\" THE LONG-TERM EF FECTS In spite ofthe solidarity. positivity. and perseverance of health care workers amid the pandemic, real concerns exist about the long-term impacts that the crisis will have on their health. Said one expert. "A lot of people in the health care eld have been struggling with burn- out for a long period of time.\" adding, "If people don't have the ability to decompress or have that time to ground themselves. and care for themselves, go to the bathroom and eat good meals, see their familiesespe- cially if they're already dealing with that level of burn- outmy concern is that that burnout is going to become more severe.\" 215 Indeed, Dr. Awdish predicts that a surge of post-traumatic stress disorder is likely to ripple through the health care workforce as the chaos begins to calm down and health care workers have time to pro- cess the ethical dilemmas and heartbreaking situations they dealt with in their roles!\" FOR DISCUSSION habitat-Solving Perspective I. What is the underlying problem in this case from the perspective of hospital administrators? 2. What are the causes ofthis problem? 3. If you were a consultant to a hospital administrator, what recommendations would you make for fixing this problem? Application (if-Chapter Content I. What role did extrinsic and intrinsic motivation play in this case? 2. What were the major motivation issues at play in the health care industry according to the major needs- based theories of motivation (Maslow's hierarchy. McClelland's acquired needs. and Deci and Ryan's selfdetermination]? 3. What do you think were the major equity issues Faced by health care workers during the pandemic? 4. How might the job characteristics model explain why health care workers were motivated to perform weLl? 5. Which types of nonmonetary compensation do you think played a part in this case? 6. Which elements of self-motivation were evident to you as you read the case