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With the impending retirements of very talented senior staff, Delia was concerned that Good Home Inc., her employer, was not planning for the future. Spurred
With the impending retirements of very talented senior staff, Delia was concerned that Good Home Inc., her employer, was not planning for the future. Spurred on by her concern, Delia convinced management to budget and build a knowledge management system to create, acquire, store, and transfer knowledge in order to modify Good Homes behavior to reflect new knowledge and insights. Two years later, Delia was proud to reflect on her success in helping the company become an organization.
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